Dr. Allen Teh is the founder and Chief  Executive Officer for the Centre for Customer Care (CCC) Malaysia. He has extensive industrial experience in training and development of human capital using innovative and unique approaches such as Drum Circle Playshops (DCP) and Corporate Wargames using Laser Tagging Guns. Dr. Allen The uses the “teaching-without-teaching” methodology in his programmes, where learning is promoted through self-discovery. He also believes that people learn better through having fun and thus the programmes he uses are mostly fun in nature. Having said that, Dr. Allen Teh’s top priority remains: to bring the key message home, bringing about behavioural change and enhancement of performance.   

In his pursuit to explore the development of human potential, Dr. Allen Teh has conducted extensive worldwide research on customer service as well as on customer behaviour related to business. His latest research was on Emotional Intelligence (EQ) and how that impacts business profitability through employees'  work performance. Dr. Allen Teh is currently conducting research on Holistic Wellness especially focusing on Emotions and Nutrition.