PERFORMANCE UNDER PRESSURE (PUP)

Low energy and high stress among employees can be devastating to the bottom line — workers who aren’t functioning at their best can result in considerable decreases in productivity, poor customer satisfaction and high medical costs as well as medical leave. While the current global recession intensifies the challenges, when the economy does turn up, stress will remain high and energy low — unless organizations begin the initiative to educate and inspire employees at all levels to take control of their own life and lifestyle. It won’t be easy.  There is a great need to reverse soaring stress levels and putting employees in position to regain energy. The goal is to have employees perform their best at work, with the physical and mental stamina to pursue personal interests outside of work. It won’t be easy but organizations must take action fast.

Now Business Owners, HR directors, managers, and wellness coordinators can help solve this increasing problem. Our PERFORMANCE UNDER PRESSURE (PUP) leverage on our Drum Circle Playshop (DCP) to promote Holistic Wellness with special emphasis on emotional, nutritional and physical wellness, besides developing stronger and united teams. 

Customer Service is all about FEELINGS. Customers stop coming because they feel hurt! On the other hand, when you take care of your customers’ FEELINGS, they will remain loyal for life and will be your free advertisement.

The only way to stay in business is with CUSTOMERS. Customers’ impression of the organisation is formed by employees - particularly by people on the front line. The people who work for you must ensure that customers’ expectations are met, and preferably exceeded, so that customers walk away feeling successful and happy with your service. Businesses need to learn how to attract them and keep them coming back. The transactional way of doing business must be replaced with customer relationship building.

Our 2-day programme mixes fun with learning. We use various aspects of Rhythm and Music to provoke learning about customer service and to create the awareness on the importance of customer service. Our programme emphasises a deceptively simple but winning approach to customer service – that a relationship is at the heart of every transaction. This programme helps your employees to understand the values, skills, techniques and attitudes necessary to deliver the outstanding, legendary level of customer service you need in order to make sure your customers are fully satisfied – and don’t switch to competition. Customers will eventually give positive feedback about your company wherever they go or whoever they meet. Not only will this translate into a positive and good image for your company in the eyes of the public, your employees will feel good that they have performed professionally and have received due recognition. They will then be motivated to perform even better in the future. So, everyone WINS!

The teenage years are filled with growth, promises, trials and tribulations. During this time, one may be faced with life-changing decisions and challenges. And often these dilemmas are not easily answered. In our programme The 9-Steps Stairway to Success, we will guide teenagers to a better understanding of themselves, their strengths and their desires, while helping them to devise and achieve plans for realising their visions. Teens will understand and learn the importance of Success Circles as well as how the Success Process works.

In an entertaining and interactive style, we will endeavour to bridge the gap between education and the real world, and provide teenagers with the means to boost self-esteem, avoid peer pressure, and handle the daily stresses that come with being a young adult. Our programme is filled with relevant and practical wisdom for today’s young adults.

Note:
As this programme is quite intensive and also requires participants to be involved with a few charity organisations for field projects, this programme is usually held during long school holidays.